GoodGuys Hotline ("the App") is operated by Ty10 Media LLC ("we," "us," "our"). The App is a free peer-support tool for veterans, first responders, police, firefighters, and EMS. This policy explains what we collect, why, and your choices.
| Data | When / why | Required? |
|---|---|---|
| Email address | Waitlist sign-up; account login for providers/admins | Yes for those features |
| Name, mailing address (street, city, state, ZIP) | Optional fields on the waitlist form | Optional |
| Phone number | Collected before a peer call so a supporter can reach you | Only if you use calling |
| Approximate (coarse) location | To match you with a nearby peer supporter | Only if you enable it for matching |
| Microphone / audio | Voice calls with peers/providers (feature not yet active in this release) | Only during calls |
| Journal entries | Personal journaling. Anonymous entries stay on your device. Signed-in providers' entries sync to our backend. | Optional |
| Crisis-keyword signals | Journal text is scanned on save for crisis keywords to show you the 988 resource and alert our safety team. We store only a category flag and timestamp — not your journal text. | Automatic when journaling |
| Diagnostics / crash data | Crash reports and performance data to keep the App stable (via Sentry) | Automatic |
| Account identifiers | A user ID for signed-in providers/admins | Providers/admins only |
To provide and operate the App; to match you with peer supporters; to enable calling; to run our safety / crisis-escalation process; to communicate about the waitlist and launch; to diagnose crashes and improve reliability; and to comply with law. We do not sell your personal information, and we do not use it for third-party advertising or cross-app tracking.
We share limited data with vendors who process it on our behalf under contract:
| Provider | Purpose |
|---|---|
| Supabase | Database, authentication, and backend functions |
| Twilio | Masked peer-to-peer voice calling (when the calling feature is enabled) |
| Sentry | Crash and error reporting |
| Resend | Delivering safety-alert emails to our team |
Tapping the 988 button places a normal phone call through your carrier; we do not receive the contents of that call.
We keep personal information only as long as needed for the purposes above or as required by law. You can ask us to delete your data (see Section 6). On-device journal entries are removed when you delete them or uninstall the App.
Data is encrypted in transit (HTTPS/TLS). We restrict access to personal data and apply row-level security on our backend. No system is perfectly secure, but we work to protect your information.
You may request access to, correction of, or deletion of your personal information, and (where applicable under laws such as the CCPA) exercise additional rights. Email us at goodguysbadthoughts@gmail.com and we will respond within a reasonable time. Depending on your device, you can also revoke location and microphone permissions in your phone's settings.
The App is intended for adults (17+) and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
We may update this policy; we will revise the "Last updated" date and, where appropriate, notify you.
Ty10 Media LLC
Email: goodguysbadthoughts@gmail.com
2108 Willow Street, Apt D, Harvey, LA 70058, US